Why Empathy is Important in Business. Empathy in the workplace is the key to a more engaged workforce, which makes for a better business. The way to do that is with empathy. 24th Apr 2019. In day-to-day business communication, the best communicators exhibit a balance of empathy and authority in their behaviour. By Claire Meyer. Founder . Related: 4 Reasons Why Empathy Is Good for Business We may no longer be able to meet all our 2020 projections, but we can at least make sure that we use the powerful tool of empathy … While there is general consensus about qualities such as intelligence, charisma, responsibility, vision, and passion, there are some ‘softer,’ more emotion driven skills, such as compassion and empathy, that have not been widely accepted as befitting of leadership execution. By mastering the principle, you acquire exact information, will be receptive and open to new, creative stimuli. Communication; Culture; Soft skills: how to increase empathy in business. Especially in a professional scenario, an empathetic nature can prove to be miraculous. That its individualistic leaders possess little empathy or inter-human skills. Empathy helps you not to be afraid of strangers. During a company’s transformation into an empathic organization, it is important to align every aspect of the business, especially communication—an essential element in crafting and strengthening relationships. In an article related to a study conducted by Gallup, Chris Groscurth states that as employees widen their perspective on the role they play in the organization, “they are more likely to stay, take proactive steps to create a safe environment, have higher productivity, and connect with customers to the benefit of the organization.”. From employee grievances to customer complaints to public negotiations, empathetic listening is crucial in determining how to respond properly, rationally but, at the same time, compassionately. Why empathy is important in business. 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The use of empathy in these forms of remote communication is therefore a fundamental tool for establishing a closer relationship with customers in order to best meet their requirements. ©2014 - 2017 Jill Lublin . Empathic workplaces tend to enjoy stronger collaboration, less stress and greater morale, and their employees bounce back more quickly from difficult experiences such as layoffs. Cognitive empathy is the ability to understand your audience’s feelings. 66% of Baby Boomers also shared this sentiment. The business of empathy - This is a talk about design with no design in it. That change must be reflected in the kinds of people we choose and promote as leaders. The announcement sent the company’s share price […], Be honest. By showing awareness of and concern for the needs of others, managers strengthen their standing as leaders, enhance their credibility and improve their team’s attitudes. 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Communication ; Culture ; soft skills: how to win friends and influence....