BOO to Avalon but Well Done UHS. Stay extraordinary! We had an amazing time at Sweetpea cottage. 240 talking about this. As we had to check in later & check out earlier to allow for a ‘deep clean due to Covid’ we felt disappointed by the condition. Excellent customer service and compassion, Not as advertised and no customer service follow up. Elphinstone, Studland, Dorset (Glebe House)In addition to a myriad of maintenance and cleanliness issues that we encountered from the minute we arrived, detailed further down this review, those "all important little luxuries" - which are boasted about on UHS website, and a key reason we chose to book through Unique Homestays were non existent:No scented candles for us, we were left with the previously used, melted, congealed wax remains in all the candle holders throughout the house.No bath salts in any of the bathroomsNo laid fires in any of the fire places and no additional wood, kindling and coal (in fact, we were informed by the housekeeper that the wood store was empty)No breakfast/ herbal teasNo olive oil (dry roast potatoes on our first night without oil)No dog treats for our poochMaintenance issues:Filthy fire pit with the muddy, charred remains of previous use by someone elseFilthy Weber barbeque - lid was covered in cobwebs, under tray full of watery ash, grill covered in the grimy charred congealed remains of someone else's previous barbequePizza oven - charred remains and ash from someone else's previous use, underneath the pizza oven where wood would usually be stored, was a muddy mess of what looked like dirty sawdustThe outside furniture (white plastic dining table and chairs). Her goodwill gesture of a part refund was offered by way of apology, as we were not given … Less is more: introducing our Limited Edition Collection. Thxs to Sophie in particular. Situated on 17 private acres, the entire home exudes a certain rustic … Many details were outstanding (including an excellent and extremely comfy bed; top-quality kitchen equipment, fittings and appliances; designer decor and an absolute to-die-for location).Put simply, this was the best high-end rental experience I have had - and all managed by an excellent, sympathetic and highly efficient company.Awesome! Every detail was as expected and the support and advice offered by Allyson while we were in Kenmare was outstanding. Absolutely FUMING. Some of the beds had no pillow or mattress protectors.How does one post photographs?3 night stay = Â£2,810 (5 people). I paid a deposit but did not pay the balance in accordance with the terms, owing to the likelihood that we would not be able to attend owing to CV19. Duplication, reproduction and/or distribution of any material on this website is strictly prohibited. Central Virginia | Shenandoah Valley Chesapeake Bay | Coastal Virginia - Hampton Roads. We booked Charity in the Black Mountains. The fire wasn’t working the cooker didn’t work properly the first aid kit was nonexistent. You'll Be Climbing the Walls of This Tiny Home. We want the weekend we booked and did not receive. This tiny home packs a bouldering wall, a roll-up garage door and a full-sized soaking tub into … The team at Unique Homestays have been very supportive and understanding in helping us navigate the difficulties that Covid brought to our upcoming stay. UHS have offered us Â£450 voucher. 2 months down the line we got told we aren’t having any money back !!!!!! We will be back and would highly recommend Unique Homestays. Cool cottages, hotels & B&Bs. Unique Home Stays felt that on this occasion the owner attempted to rectify this for you as soon as possible. Be the first to see what�s soon to be joining the portfolio as well as the newest additions to our unique, hand-picked collection.�. All content © Copyright 2020 Unique Home Stays Ltd and protected under UK and International law. A beautiful, historic and peaceful location in the heart of Winnie-the-Pooh country! I never write reviews but feel compelled in this case! We also had to keep chasing this !!! Do not book with this company. The grounds have been mis sold and fall foul of the Trade Descriptions Act. Dirty. They are fraudsters. Not exactly misleading, but not any better than the best Airbnb properties (which can be booked at 2/3 of the cost). Shower door did not closeOther shower drains congealed and blocked with black mould and gunkDownstairs bath lever fell off into bath when taps turned onDoor handle and surround into and out of bathroom filthyExtractor in bathroom covered in so much dust it was almost blockedBroken glass bannister leading downstairs - boarded up with unsightly makeshift wood panelLiving areas cluttered with children's toys and random things (not at all as depicted on your website of a calm, serene living area)Kitchen cupboards had no order - we had to rummage around as everything was everywhere, a lot of unnecessary clutter.Unique Home Stays does not fulfil the description of the property's facilities, cleanliness, special touches - and the photographs on the website are misleading and not true to life.Properties that have maintenance issues should be removed from your website and not marketed for rental until ALL issues are resolved.A poor show to arrive at a “luxury” stay with no soap or bath products whatsoever.Extra time was required for an "extra deep Covid clean". A lounger was placed over a collapsed sinkhole in the paving - unsightly, dangerous, and we were unable to use that area. We've stayed in Unique Home Stays cottages several times now, and have always had great experiences with them. But when you're told they will be there and they're not it's a total pain on arrival.There were many faults with the property, from minor to the dangerous. we paid over Â£2.5k for the weekend and left it spotless and they said we have damaged the lid of the hot tub and won’t give us our deposit back ....... WE DID NOT DAMAGE THE LID AS WE LEFT THE STRAPS OFF !!!!! Here follows the original review: By the time you read this, the description of The Botanist/Lescrow Hay will no doubt have been changed. We would love to book again but more so excited to try another Unique home stay in Wales. With sea views all around, this sheltered inlet is the perfect spot for rock pooling, kayaking or fishing. I will instigate legal proceedings against the owners of The Botanist/Lescrow Hay, as it is now a matter of principal with me. Seemingly floating above the sea on Seaton Beach, eco-friendly Iraia and its cool, silvery accoya exterior blends into the landscape as though it was born of the smoky shingles themselves. A luxury pink cob cottage with a balcony overhanging the sands of St Ives' Porthmeor Beach, Alba Beach House is the ultimate self-catering family seaside retreat. Combined with incredible locations and one-of-a-kind experiences, we passionately believe that our home stays … Key holders to beautiful homes with heart. It was therefore not accessible to me, which was massively disappointing. We followed the check out instructions exactly and had to write numerous emails in order to get a 1/3 of the charges removed. Come to find out the property is on the market and it looks like the owner is subsidizing some repair expenses...we won't be using their service again and recommend looking at the plethora of holiday letting services in the UK before using Unique Homestays. You are a disgrace. They are still charing us for the bathtub chip. Guests can choose from an extensive variety of locations, narrowing down the choice by selecting an area, then browsing for the perfect home … I will never use again. We use a small number of cookies on our website. They have no consideration for you their customer service is appalling I would not advise booking with this company. Will be booking one of their fabulous properties again. I am disgusted at the way we have been accused of damage WE DID NOT CAUSE. St Columba's Church, St Columb Major is situated 2 miles northeast of Unique Home Stays… By continuing, you are agreeing to their use. We also felt with the price we paid, we wouldn’t expect these issues. Avoid. Throw in the fact that we were charged for the most ridiculous items including dirty dishes in the sink, a black spot on a window seat, dirty towels, and a "chip" on the bathtub. We booked back in July and now there is nowhere else to stay during such a busy time of year. Sue Howarth, Company Owner, Property Developer. Film of green slimy mould all over the legs and arms.Area depicted in misleading, dishonest photos, showing a cosy seating area around a glowing fire pit was completely out of service/bounds. However Trustpilot - who have been most excellent - concluded after investigation, my review does NOT CONTRAVENE their guidelines. Please if you are to rent a property from this company take photographs and good luck. I appreciate they'll have had a tough year with reorganising visits around lockdowns, but this total absence of customer service suggests they maybe growing too fast. A home away from homestay but without the hassle; the beautifully bespoke, 5 star boutique homestays are the unique escapes that are not usually accessible. We had hoped we would be able to cook romantic home-cooked meals. They have not messed me around like many other companies and instead found a pragmatic solution to the difficulties which were no one's fault. They are our lifeline to sanity, a chance to step away from everyday life and reconnect with the people we love; a time to relax, to be the real us, or indeed to be whoever we want to be. Stanardsville - Blue Ridge … … Everything was ridiculoulsy easy to organise and the team at Unique are great. We will never use UHS again as they have fallen far short of taking care of our concerns post our stay. From Valentine breaks to honeymoon hideaways, these boltholes were designed for couples with luxury and romance in mind. That's a massive oversight given the number of closed shops at the moment. If you’ve been inspired by our collection and would love to create your own Unique Homestay, let us assist with finding the perfect property for you. This was very generous in all the circumstances, and consistent with my other experiences with them throughout the booking process. The Unique Team have scoured the length and breadth of the British Isles to build a collection as diverse as the land itself, resulting in an exclusive portfolio of unique luxury homestays suited for groups of all sizes. It’s reassuring to know we are not the only party being accused of damage we have not caused. Famed nature photographer Clyde Butcher and his wife once lived in the Big Cypress home … Otherwise, AVOID. WE had a terrible week in Sept. Our curated collections of luxury retreats span from architect-designed masterpieces to pared-back beach houses and flamboyant country homes in acres of secret gardens. Every step of the way was communicated well and questions were answered promptly which is great anyway but even more so in these difficult times. We were slightly disappointed with the condition/ cleanliness of the cottage however. A real shame.UPDATE: I am glad and happy to report that UHS have stepped up to the plate subsequent to my complaint. But I WILL be using UHS again and hope that my family experiences are positive going forward, as they always have been other than this Avalon disaster. The Unique Home Stays team is committed to establishing long-lasting relationships with our home owners and providing unique inspirational holiday experiences for our guests. They have a beautiful website and incredible photos, but our stay in Cornwall was disappointing when considering the price of the property. The two unique vacation spots, named Niki’s Bungalow and Clyde’s Cottage, are more like comfy mountain homes, furnished and tucked back away from the main road. We only market homes … Unique Home Stays does not fulfil the description of the property's facilities, cleanliness, special touches - and the photographs on the website are misleading and not true to life. Seraphina was the nicest one we've stayed in: perfect … Reflecting on the past year brought to mind our Limited Edition Collection of properties. These homes have a small but mighty range of availability and can only be hired for a few weeks per year, offering the perfect antidote to this rather unusual year. Culture vultures will adore the unique open-air Minack Theatre, or a trip to Tate St. Ives, while the iconic St Michael's Mount, Land's End and the Lost Gardens of Heligan will satisfy those in search of … I throughly recommend them to anyone looking for a great property to stay in. We thoroughly enjoyed the truly authentic cottage which was very cosy in the early evenings in these winter months. 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